What does the Super Plan Cover?
Generally, you’re covered for the following things. We’re a one-stop […]
Archives: FAQs
How do you know which plan or customized plan is right for me?
No plan is the exactly the same, just like a […]
I’m worried about rising costs so how can I keep emergency costs low? Are there any alternatives?
If you’re concerned about the costs but worries , here’s […]
What are the charges that incur during an emergency?
Ask if the emergency is happening during normal business hours […]
What if there’s an emergency and I need the Super? Is there a charge?
Anytime you experience an emergency, contact us and we’ll send […]
My building residents are a little nervous about strange faces in the building. Do we get to know who our Super or Porter is? Will we get one person or different people taking care of the building?
Your building will be assigned a dedicated super or porter […]
How is our Super or Porter vetted?
Your super or porter is vetted through a process that […]
I have a question about my service. Who can I call?
Our office is open Monday through Friday form 8:30am to […]
As part of my service, do I get the same person for every visit?
Sure, you may request the same professional […]
Can I upgrade or downgrade plans?
Absolutely, you may upgrade or downgrade your plan at any […]
Are cleaning supplies or work materials included in your porter price? If not, can you purchase them for me?
Generally, materials are charged separately. Such things include paint, […]
I’ll be out of town, can I still ask the Super to come?
Yes, with your permission (and provided we […]
I have a pet in my home. Will it be okay to leave him/her in the house with the Super?
We love pets! And we know how […]
Will the Super enter my apartment without my prior knowledge or consent?
In general, no. We know how important […]
Who will be coming into my home? Do I have to leave my key with someone?
Generally, if we’re summoned into the unit […]