Ask if the emergency is happening during normal business hours (Monday thru Friday, 8am to 5pm) or after-hours (all other times, including holidays)?
If the emergency occurs during business hours, this situation will incur a charge of 75 (a base visiting charge) and any work will be charged according to our normal hourly rates (usually 55 to 95 depending on the level of expertise the situation calls for, i.e. advanced plumbing). The charge and rates are applied per person, but it’s rare that more than one Super needs to respond. But, to have the option to have multiple Supers respond to an emergency is something our customers find valuable.
If the emergency occurs during after-hours, there’s a visiting charge of 150 and any work will be charged time and half.