“Free under 15” is a guarantee that any repair that takes 15 minutes or less to fix is free. No questions asked, no invoices sent.
The 15 minutes includes a first look at the problem by your Super, a totally free consultation and an expert diagnosis of the problem by your Super. If needed, we’ll perform a remote troubleshooting by our network of supers located all around NYC. If we can fix it in that time frame, then don’t worry, it’s on us. If not, then our coordination experts will recommend the best effective solution to your maintenance problem.
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