14-Day Free Promotional (2)

Our office is open Monday through Friday form 8:30am to 5pm to answer any questions you have. You can call, email or text message. For emergencies, you’ll receive a dedicated emergency hotline to call for maintenance help after-hours.

If there’s a question, concern or issue with the professional (super or cleaning porter) assigned to your building, please let us know first and we’ll communicate the issue to him/her. This keeps the communication streamlined and efficient.

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Your super or porter is vetted through a process that includes a criminal background and professional references check, as well as a face-to-face, two-level interview.

The criteria for acceptance into our network includes the following factors:

  • Reliability and consistency
  • Honesty and trustworthiness
  • Competence, ability and experience
  • Self-initiative (necessary trait for part-timers)
  • Communication
  • Being organized and record-keeping (filing papers etc.)
  • Availability
  • Attitude and friendliness
  • Cost

We also vet them through feedback from our customers, our continued interaction with them, and review of their work quality.

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Features (3)

Your super or porter is vetted through a process that includes a criminal background and professional references check, as well as a face-to-face, two-level interview.

The criteria for acceptance into our network includes the following factors:

  • Reliability and consistency
  • Honesty and trustworthiness
  • Competence, ability and experience
  • Self-initiative (necessary trait for part-timers)
  • Communication
  • Being organized and record-keeping (filing papers etc.)
  • Availability
  • Attitude and friendliness
  • Cost

We also vet them through feedback from our customers, our continued interaction with them, and review of their work quality.

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      Yes, with your permission (and provided we have your spare keys), we can enter your apartment for anything you may need us for and update you on our progress.

Categories: Features, Operation, Residents
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      “Free under 15” is a guarantee that any repair that takes 15 minutes or less to fix is free. No questions asked, no invoices sent.

      The 15 minutes includes a first look at the problem by your Super, a totally free consultation and an expert diagnosis of the problem by your Super. If needed, we’ll perform a remote troubleshooting by our network of supers located all around NYC. If we can fix it in that time frame, then don’t worry, it’s on us.  If not, then our coordination experts will recommend the best effective solution to your maintenance problem.     

Tag: First Look
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Manager and Board (3)

Our office is open Monday through Friday form 8:30am to 5pm to answer any questions you have. You can call, email or text message. For emergencies, you’ll receive a dedicated emergency hotline to call for maintenance help after-hours.

If there’s a question, concern or issue with the professional (super or cleaning porter) assigned to your building, please let us know first and we’ll communicate the issue to him/her. This keeps the communication streamlined and efficient.

Did you find this FAQ helpful?
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Your super or porter is vetted through a process that includes a criminal background and professional references check, as well as a face-to-face, two-level interview.

The criteria for acceptance into our network includes the following factors:

  • Reliability and consistency
  • Honesty and trustworthiness
  • Competence, ability and experience
  • Self-initiative (necessary trait for part-timers)
  • Communication
  • Being organized and record-keeping (filing papers etc.)
  • Availability
  • Attitude and friendliness
  • Cost

We also vet them through feedback from our customers, our continued interaction with them, and review of their work quality.

Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

      “Free under 15” is a guarantee that any repair that takes 15 minutes or less to fix is free. No questions asked, no invoices sent.

      The 15 minutes includes a first look at the problem by your Super, a totally free consultation and an expert diagnosis of the problem by your Super. If needed, we’ll perform a remote troubleshooting by our network of supers located all around NYC. If we can fix it in that time frame, then don’t worry, it’s on us.  If not, then our coordination experts will recommend the best effective solution to your maintenance problem.     

Tag: First Look
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Operation (5)

Your super or porter is vetted through a process that includes a criminal background and professional references check, as well as a face-to-face, two-level interview.

The criteria for acceptance into our network includes the following factors:

  • Reliability and consistency
  • Honesty and trustworthiness
  • Competence, ability and experience
  • Self-initiative (necessary trait for part-timers)
  • Communication
  • Being organized and record-keeping (filing papers etc.)
  • Availability
  • Attitude and friendliness
  • Cost

We also vet them through feedback from our customers, our continued interaction with them, and review of their work quality.

Did you find this FAQ helpful?
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      Yes, with your permission (and provided we have your spare keys), we can enter your apartment for anything you may need us for and update you on our progress.

Categories: Features, Operation, Residents
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      We love pets! And we know how important they are in your lives. However (we hate this word, too!), we ask that you find alternate accommodations for your pet while the Super is inside your apartment. There are various reasons for this. For instance, the Super may think your pet is soooo cute that he loses sight of finishing his work on time. Or, he may have a strange allergic reaction to Fluffy rubbing up against his leg. Sometimes, a stranger’s presence may just stress your pet out and make him feel miserable. All are things we don’t want happen.

      So, if you have a pet, just let us know and we can help with some suggestions. Perhaps you can place him/her in another room, with closed door, while the Super works. Or, we can reschedule for another time when your pet is out of the apartment. 

Categories: Operation, Residents
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      In general, no. We know how important your home and privacy is to you. However, during an active emergency, when the threat of serious damage and danger is impending, your Super may need to enter your unit right away without your knowledge or consent.

      If this ever happens, we will make every effort at the first opportunity we have to inform you of what happened and any updates to this emergency. 

Categories: Operation, Residents
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      Generally, if we’re summoned into the unit on behalf of the Board or by you, then you can be assured that only your super or a trusted member of our team will be entering your home. No one without the proper approval from either you, our office or the Board will enter your apartment without us being present to make sure things go smoothly.

      As for your apartment keys, you should register a key profile with your super so that he has copies somewhere on the premises, as well as any special instructions for entering or exiting your apartment. Then, your super will simply access your keys when you summon us and return them when he is finished. Just make sure you update your key profile as soon as possible, or at least in advance before you schedule us to enter your unit without your presence.  

      Sometimes, there are no key banks on the premises for our supers to access. In this case, it is up to you to arrange to have someone provide us with access into your apartment at the right time.

   

Categories: Operation, Residents
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Plans (3)

Our office is open Monday through Friday form 8:30am to 5pm to answer any questions you have. You can call, email or text message. For emergencies, you’ll receive a dedicated emergency hotline to call for maintenance help after-hours.

If there’s a question, concern or issue with the professional (super or cleaning porter) assigned to your building, please let us know first and we’ll communicate the issue to him/her. This keeps the communication streamlined and efficient.

Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

Your super or porter is vetted through a process that includes a criminal background and professional references check, as well as a face-to-face, two-level interview.

The criteria for acceptance into our network includes the following factors:

  • Reliability and consistency
  • Honesty and trustworthiness
  • Competence, ability and experience
  • Self-initiative (necessary trait for part-timers)
  • Communication
  • Being organized and record-keeping (filing papers etc.)
  • Availability
  • Attitude and friendliness
  • Cost

We also vet them through feedback from our customers, our continued interaction with them, and review of their work quality.

Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

      “Free under 15” is a guarantee that any repair that takes 15 minutes or less to fix is free. No questions asked, no invoices sent.

      The 15 minutes includes a first look at the problem by your Super, a totally free consultation and an expert diagnosis of the problem by your Super. If needed, we’ll perform a remote troubleshooting by our network of supers located all around NYC. If we can fix it in that time frame, then don’t worry, it’s on us.  If not, then our coordination experts will recommend the best effective solution to your maintenance problem.     

Tag: First Look
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Residents (7)

Our office is open Monday through Friday form 8:30am to 5pm to answer any questions you have. You can call, email or text message. For emergencies, you’ll receive a dedicated emergency hotline to call for maintenance help after-hours.

If there’s a question, concern or issue with the professional (super or cleaning porter) assigned to your building, please let us know first and we’ll communicate the issue to him/her. This keeps the communication streamlined and efficient.

Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

Your super or porter is vetted through a process that includes a criminal background and professional references check, as well as a face-to-face, two-level interview.

The criteria for acceptance into our network includes the following factors:

  • Reliability and consistency
  • Honesty and trustworthiness
  • Competence, ability and experience
  • Self-initiative (necessary trait for part-timers)
  • Communication
  • Being organized and record-keeping (filing papers etc.)
  • Availability
  • Attitude and friendliness
  • Cost

We also vet them through feedback from our customers, our continued interaction with them, and review of their work quality.

Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

      Yes, with your permission (and provided we have your spare keys), we can enter your apartment for anything you may need us for and update you on our progress.

Categories: Features, Operation, Residents
Did you find this FAQ helpful?
Thumbs Up Icon 1
Thumbs Down Icon 0

      We love pets! And we know how important they are in your lives. However (we hate this word, too!), we ask that you find alternate accommodations for your pet while the Super is inside your apartment. There are various reasons for this. For instance, the Super may think your pet is soooo cute that he loses sight of finishing his work on time. Or, he may have a strange allergic reaction to Fluffy rubbing up against his leg. Sometimes, a stranger’s presence may just stress your pet out and make him feel miserable. All are things we don’t want happen.

      So, if you have a pet, just let us know and we can help with some suggestions. Perhaps you can place him/her in another room, with closed door, while the Super works. Or, we can reschedule for another time when your pet is out of the apartment. 

Categories: Operation, Residents
Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

      In general, no. We know how important your home and privacy is to you. However, during an active emergency, when the threat of serious damage and danger is impending, your Super may need to enter your unit right away without your knowledge or consent.

      If this ever happens, we will make every effort at the first opportunity we have to inform you of what happened and any updates to this emergency. 

Categories: Operation, Residents
Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

      Generally, if we’re summoned into the unit on behalf of the Board or by you, then you can be assured that only your super or a trusted member of our team will be entering your home. No one without the proper approval from either you, our office or the Board will enter your apartment without us being present to make sure things go smoothly.

      As for your apartment keys, you should register a key profile with your super so that he has copies somewhere on the premises, as well as any special instructions for entering or exiting your apartment. Then, your super will simply access your keys when you summon us and return them when he is finished. Just make sure you update your key profile as soon as possible, or at least in advance before you schedule us to enter your unit without your presence.  

      Sometimes, there are no key banks on the premises for our supers to access. In this case, it is up to you to arrange to have someone provide us with access into your apartment at the right time.

   

Categories: Operation, Residents
Did you find this FAQ helpful?
Thumbs Up Icon 0
Thumbs Down Icon 0

      “Free under 15” is a guarantee that any repair that takes 15 minutes or less to fix is free. No questions asked, no invoices sent.

      The 15 minutes includes a first look at the problem by your Super, a totally free consultation and an expert diagnosis of the problem by your Super. If needed, we’ll perform a remote troubleshooting by our network of supers located all around NYC. If we can fix it in that time frame, then don’t worry, it’s on us.  If not, then our coordination experts will recommend the best effective solution to your maintenance problem.     

Tag: First Look
Did you find this FAQ helpful?
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Questions?

Our office is open Mon to Fri

8:30 am to 5:00 pm

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